Fifteen Support

Last updated: August 18, 2026

Need help with Fifteen? Email us at team@grabfifteen.com and a real person will read it. We reply within 2 business days.

When you write in, it helps to include the email address on your account, the name of the person you were talking to, and roughly when the problem happened. If something looks wrong with a payment, include the date and the amount.

How Fifteen works

Fifteen is a tool for paid, private conversations.

A request. You find the person you want to talk to, see the price they set, write a short note about what you want to discuss, and send a request. Your card is authorized at this point, but you are not charged yet.
An accept. The person you wrote to decides whether to accept. If they accept, your card is charged and the conversation opens. If they decline, or if the request goes stale, the authorization is released.
Up to 15 replies. Once a conversation is open you can send as many messages as you need, and the other person replies up to 15 times. The counter at the top of the conversation shows where you are.

Payments and payouts

Payments are handled by Stripe. We never see or store your full card number.

Receivers are paid through Stripe as well. Before a receiver can accept requests, Stripe verifies their identity and bank details. After a conversation is paid, earnings are transferred to the receiver's connected account, net of the platform fee, on Stripe's payout schedule.

If a payout looks late, the first thing to check is whether Stripe verification is complete. The app shows this in your wallet. If it is complete and the money still has not arrived, email us.

For refunds and cancellations, see the Terms of Service.

Blocking and reporting someone

You can block or report anyone on Fifteen.

To block: open the conversation or the person's profile, tap the menu in the top corner, and choose to block them. Blocking is mutual. Neither of you can send the other a request or a message afterward. You can unblock from Settings, under Blocked Users.
To report: press and hold a message to report it, or use the same menu to report the person. Tell us what happened and we will look into it.

If you are in immediate danger, contact your local emergency services first.

Deleting your account

You can delete your account from inside the app, in Settings. Deletion removes your profile and your access to past conversations. Some records are kept where the law requires it, such as payment and tax records. See the Privacy Policy for what is kept and for how long.

Privacy and your data

To see what we collect and how to exercise your privacy rights, read the Privacy Policy. To request a copy of your data or ask a privacy question, email team@grabfifteen.com.

Contact us

OHOUSE LLC (Fifteen) Email: team@grabfifteen.com Response time: within 2 business days Mailing address: 7627 Lake Street, Suite 206 PMB 1114, River Forest, IL 60305, United States